I saw a similar article on a link through Sharebuilder the other day, and I find it interesting that Apple still tops the consumer satisfaction surveys after 7 years, yet many are still hesitant or even afraid to try a Mac and switch over. We just switched over to iPhones, have had a MacBook and an iMac for a couple years, and have never been happier! Plus we have Fusion for the software programs that don’t run on Mac – but believe me, I don’t miss Windows at all!
Read the entire article here from The Unofficial Apple Weblog.
For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC manufacturers as ranked by customers. And it earned its best score ever — an 86 out of 100. That’s nine points ahead of its closest competitors, which are Dell, Acer, and HP. As you can see from the chart above, Apple is on its way up as well.
It’s tempting to lay success like this at the feet of the iPod, iPhone, and iPad, but keep in mind that this is strictly about PC manufacturers. Consumers are more satisfied than ever with their Macs, and it shows on the sales side as well, with Macs selling in record numbers. Apple now calls itself a mobile device company, but it turns out that branching out to mobile devices from personal computers was one of the best things that ever happened to the Mac.